All products are double-checked before shipment, will use safe material to protect the sign during shipping.
If broken in shipment, please contact us FIRST, DO NOT open a return request.
If you still need the sign, usually the new replacement parts (e.g. neon tubes) will be shipped for free.
We will also send you the instructions of replacing the broken glass tube, most of the buyers will solve this easily. If you don't need the sign, we will send you a prepaid shipping label to return the sign and issue full refund once returned.
If you receive the sign in good condition,but you have changed your mind,do not like the sign received or want to RETURN the sign or bought the sign by mistake or no longer want the sign, please contact us, DO NOT open a return request. Under these circumstances, we will accept return of the sign and issue refund to you once the sign returned with return shipping charge deducted.
Feel free to send us an e-mail any time with questions or concerns, we will reply within 1 work day!